Production Operations Manager
Brown Brothers Harriman
- Jersey City, NJ
- $155,000-185,000 per year
- Permanent
- Full-time
- Support automation processes and software; recommend use of any automation tools for notifications and operational processes.
- Interact with Systems and user groups with implementation of new and revised applications and/or software products for all platforms.
- Provide direction, guidance, and support to the staff.
- Ensure the 'Performance Management' process is adhered to by the entire staff.
- Oversee hiring and staff scheduling.
- Manage the department budget, project timelines and deliverables.
- Develop and maintain operational documentation, procedures and standards.
- Review production turnover documentation to ensure proper requirements and schedules are met.
- Interface with hardware, software and service vendor representatives.
- Review and evaluate all Operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
- Support BBH Disaster Recovery process and procedures.
- Ensure 24x7 technical support coverage.
- BA/BS degree and/or equivalent work experience.
- 6 to 8 years data processing experience.
- Management and leadership experience required.
- Verbal and written communication skills.
- Client service and interpersonal skills.
- Analytical and problem solving abillities.