Account Manager
Motorola Solutions
- United Kingdom
- Permanent
- Full-time
- Responsible for ensuring our clients are delighted with the solutions we provide, as well as developing opportunities to deliver further value for them by extending their use of the Calipsa platform.
- Lead the hand-off of new customers from the sales team to the account management team and hold responsibility for the effective on-boarding of new clients.
- Operate as the lead commercial point of contact by developing trusted advisory relationships with key accounts, client stakeholders and executive sponsors in order to develop a deep understanding of their processes, needs and challenges.
- Understand the value that we bring to our customers, quantifying it and making sure it's presented to client stakeholders in an easy to understand and timely manner.
- Collect product feedback from clients and influence the product roadmap.
- Mine existing accounts for revenue growth within each client’s operating environment including expansion of Calipsa’s core solutions and the upsell of new products.
- Drive contract renewals that optimize revenues and minimize client churn.
- Work cross-functionally with other internal teams to ensure delivery of Calipsa’s solutions are meeting client needs and objectives.
- Collect, rev and understand client feedback, market trends and activities to provide input to marketing strategies and the product roadmap
- Manage resources - marketing budgets, travel budgets, or any other resources the company allocates.
- Other duties as assigned.
- United Kingdom & Republic of Ireland
- Accounts in other EMEA countries which may be assigned from time-to-time
- Ability to be consultative, curious and engaging with each client.
- Experienced in developing relationships and building trust with stakeholders at every level of an organization.
- Ability to communicate, whether that be in person, over the phone, video call, or in writing. Our clients often have deep technical needs and you’ll need to be able to clearly explain how our value proposition and technical solution is meeting their needs.
- Excellent attention to detail and extremely organized.
- Commercial experience either selling or account managing enterprise clients.
- Proven track record of exceeding targets or KPIs.
- Understanding of the enterprise SaaS sales process.
- Results driven and entrepreneurial mind set.
- Experience in using CRM tools to optimize your processes.
- Ability to move quickly and adapt to a fast-paced environment.
- 3-5 years experience in video surveillance, video analytics and physical security industry technologies preferred.
- Business fluent English language proficiency required.
- Fluency in other European languages is a plus.