Front of House Coordinator
Pareto FM
- London
- Permanent
- Full-time
- Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
- Greeting guests and contacting their hosts to arrange pick up.
- Support Access Control Management - creating passes for new starters, managing visitors, contractor passes.
- Liaising with HK team to ensure kitchen stock is accurately tracked.
- Tracking reactive completion, liaising with onsite engineer and building engineer
- Logging all reactive jobs on Elogs CAFM system for onsite engineer
- Responsible for ordering feminine hygiene products for site.
- Monthly audit of First aid kits and grab bags
- Purchasing and maintenance of H&S equipment on site, including tracking of on and off-site allocation, and stock levels
- Man door & intercom, maintaining front door security 08.30-17:30
- Liaise with EAs to ensure each meeting requirements are met.
- Manage incoming post / parcels and courier bookings for outgoing shipments.
- Manage London office inbox, calendar and Slack channels.
- Support event setup and planning when required.
- Booking all dogs into office ensuring policy is adhered too.
- Some financial duties may be required i.e. PO/Quote raising.
- Responsible for arranging training - Fire Marshals and First aider.
- General Porter duties
- Assisting with meeting room bookings
- Answering and forwarding phone calls / screening calls
- Logging any accidents, incidents, near misses on site via Pareto portal
- Supporting the wider Pareto team with any other task
- Must be prepared to 'fill the gaps and step into any of the facilities roles in times of constrained resource.
- Action ad hoc guest and employee request
- Any other duties required by the client.
- Excellent communication, coaching and feedback skills.
- Experience in a fast-paced environment.
- Proven experience in a customer service environment.
- PC literate and competent in all relevant Google applications, i.e., Google docs, Sheet, Google slides, G-Calendar and Drive
- Good Communicator
- Client focused Skills
- Able to work on own initiative or as team player.
- Adaptable to various duties of the post
- Confident and courteous manner, both in person and on the phone
- Commitment to customer care
- Cultural sensitivity and awareness
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