Key Account Management Senior Associate
Ninja Van
- Singapore
- Permanent
- Full-time
- Account Management
- Ensure escalations and issues from clients are handled in a timely manner with appropriate solutions to provide a positive customer experience
- Retain and grow revenue of assigned accounts through identifying opportunities for up-selling and cross-selling of solutions and services
- Conduct Monthly/Quarterly Reviews with clients
- Conduct contract renewal with clients
- Stakeholder Management
- Build and establish strong relationships with assigned accounts for strong account retention
- Work closely with internal departments and stakeholders to identify and resolve any operational issues
- Data Collection and Analysis
- Maintain regular performance and data reporting format to present relevant shipping data and statistics to clients
- Monitor operational performance and service standards for assigned clients
- Monitor ongoing and emerging trends within the industry
- New Business/Product Development
- Work with Account Management Manager to Identify, ideate and propose new business opportunities to expand Ninja Vans' existing suite of products/services to meet and anticipate shippers needs
- Developing Others
- Learn and share best practices within area of responsibility through leading by example
- Work with the team to identify common recurring issues faced by clients and work closely to develop SOPs to resolve issues
- Associates: 0-2 years in a client-facing role (sales, account management, etc)
- Senior Associates: At least 2 years experience in an account management/client-facing role, experienced in logistics industry is advantageous
- Diploma in any field or higher, Degree preferred
- Strong communication and interpersonal skills to build relationships with internal and external stakeholders
- Demonstrate good presentation and negotiation skills
- Business acumen to ensure profitability when offering discounts and promotions to key clients
- Mentorship - Willingness and ability to and nurture junior team members
- Ability to work and thrive in a fast-paced, rapidly changing work environment.