New Property Launch Concierge
Hotwire Communications
- Fort Lauderdale, FL
- Permanent
- Full-time
- Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
- Obtain orders or contracts for services that will be paid by the client or customer.
- Attend and be regularly engaged on-site in customers’ homes and other community-based locations.
- Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
- Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
- Provide feedback to enhance sales processes.
- Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
- Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
- Other duties as required or assigned.
- Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
- Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations.
- Passion for technology and home automation
- Previous technical support roles with sales or upgrading opportunities.
- Passion for technology and home automation
- Previous technical support roles with sales or upgrading opportunities.
- Must have active clean, non-restricted, state issued driver’s license in assigned state.
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks