Customer Service Advisor (Contact Centre)
Cactus Search
- Berkshire
- £27,500 per year
- Permanent
- Full-time
- You will be required to personally handle all aspects of the Customer enquiries & support their process.
- Communication (Email, Telephone, business workflow systems)
- Strong contact centre customer service experience with the ability to multi task
- A hands on approach to work related matters
- Ability to operate well under pressure & within a result orientated/ target-driven environment
- Plan, organise and prioritise your workloads to meet agreed business service levels
- Experience in contact centre customer service/ claims/ complaints handling
- We are looking for strong communication and interpersonal skills
- Extensive customer service experience within a contact centre
- Analytical skills, attention to detail capabilities, the ability to maintain accurate records on business CRM
- (Not essential) Working knowledge of UK FCA policies, regulations, and industry FS standards