Direct Sales Representative - MDU
Grande Communications
- Chicago, IL
- Permanent
- Full-time
- Manage and grow customer penetration across an assigned portfolio of multi-dwelling communities to meet and exceed targets.
- Reach monthly installation goals by selling internet and additional services to new residential customers in assigned multi-dwelling properties.
- Establish and maintain relationships with Property Managers and Leasing Agents within MDU properties to drive productivity, retention, and manage churn
- Describe and demonstrate the features, benefits and value of Astound product offerings and services.
- Work with properties to ensure contractual rights are upheld in accordance with Right of Entry Agreements
- Meet company established revenue generating activity requirements for prospecting including regular site visits while dispositioning the status of your portfolio, contacts, presentations and sales.
- Act as a single resource for sales, product, technical, and/or customer care issues and proactively follow-up with customers and internal teams for fast resolution.
- Perform comprehensive monthly and quarterly building review meetings to ensure a high level of customer experience and escalate any concerns to management as necessary.
- Obtain new customers in a residential market through professional, face-to-face interaction with residents, property management groups, and other referral sources.
- Develop relationship with property personnel to secure lobby events or social events that puts Astound at the forefront and creates sales opportunities
- Seek additional properties based on assigned management companies to increase territory
- Utilize cold calling techniques.
- Aggressively pursue any leads provided daily.
- Distribute marketing material and participating in special sale events
- Understand customer needs and articulate solutions
- Attend mandatory sales meetings
- Report sales statistics accurately and promptly to management
- Stay up to date with what the competition is doing in your territory
- High School Diploma or equivalent is a must
- Basic computer skills required
- Sales or marketing background in the telecommunications industry is a plus but not required
- Property management experience is a plus but no required
- Ability to work in a fast paced challenging environment
- Excellent communications, relationship building, organizational, presentation and influence skills
Written Communication: Required Intermediate
Commitment: Required Intermediate
Integrity: Required Advanced
Customer Service: Required Intermediate
Time Management: Required Intermediate