Bar and Restaurant Service Manager
Bar Louie
- Foxborough, MA
- Permanent
- Full-time
- Exemplify Bar Louie's Mission, Vision, and Values in the way you approach your shift each day.
- Demonstrate a maniacal commitment to cleanliness, sanitation, safety, and accurate financials.
- Support and lead your team on all Local/State/Federal and Company policies; processes and procedures.
- Provide tools and resources; coach and develop; redirect and recognize efforts of team members.
- Demonstrate a culture of ethical conduct, safety, and compliance
- Lead team to work in the same way and hold others accountable to this commitment
- Complete all safe and secure training and processes as required.
- Address store needs (emergency, regulatory visits, etc.)
- Enter and Exit building SAFELY
- Complete all opening and/or closing procedures
- Follow all policies and processes communicated by your Manager or the Company.
- Greet incoming and departing guests to create a pleasant ambiance and experience.
- Manage the flow of guests into the dining areas and provide accurate wait times.
- Promptly answer incoming calls, take reservations, coordinate takeout and delivery services.
- Maintain a clean dining area and implement safe working practices.
- Develop strong communication and line reporting procedures to implement and improve processes that drive better service and cleanliness.
- Coordinate and lead management report meetings with key business leaders.
- Lead hiring, managing, scheduling and training of supervisors, team leads and staff members.
- Motivate the team to achieve their daily productivity and quality goals.
- Serve as the primary point of contact for operational issues, customer inquiries and escalations.
- Recommend continuous improvements to our processes, workflows and operations.
- Monitor and support customer service inquiries and promotions on social channels.
- Provide accurate availability; check the schedule regularly and have consistent attendance.
- All other duties based on business needs
- High school diploma or equivalent and be at least 21 years of age or older.
- Hospitality or restaurant experience with keen interest and knowledge of food service required.
- The ability to communicate effectively with Managers and Team Members and Guests.
- The ability to coach and develop people at all experience levels to succeed within their role.
- The ability to develop positive relationships with Team Members and Managers.
- The ability to multi-task; manage deadlines and multiple projects simultaneously.
- Excellent verbal and written communication skills.
- Highly efficient, detail-oriented; focus on accuracy and organized.
- Exceptional customer service skills. Famous for your hospitality.
- The ability and desire to pursue constant improvement and personal growth.
- Presents a professional, business-like image while representing Bar Louie.
- Proficient in POS Systems; Inventory Systems and Microsoft Office software products.