Senior Customer Service Representative - CAT IT
- Maastricht, Limburg
- € 2.885 per maand
- Vast
- Voltijds
- Senior Customer Service Representative - CAT IT
- Maastricht
- 36 - 40 uur
- MBO - HBO
- 2.885,- tot 2.885,-
- Act as the main point of contact for customer complaints, issues, and concerns, providing prompt and professional assistance via various channels.
- Handling of international Roadside Assistance escalations.
- Listen actively and empathetically to customer feedback, demonstrating a genuine desire to understand and address their needs.
- Effectively escalate complex issues to the appropriate parties when necessary.
- Keep accurate records of customer interactions, including complaints, resolutions, and feedback, using Sirius.
- Identify patterns and trends in customer inquiries, suggesting proactive measures to prevent recurring issues and enhance the customer experience.
- Actively assist in the development and implementation of customer-focused initiatives and programs.
- Prior experience in a customer service, customer support, or similar role is required.
- Excellent interpersonal and communication skills, both written and verbal.
- Excellent Italian skills (both written and verbal).
- Solution oriented and proactive mindset.
- Experience in dealing with and resolving complaints.
- Ability to remain calm and composed while handling challenging customer situations.
- Empathy and a genuine passion for helping customers.
- Detail-oriented with excellent organizational and time management skills.
- Ability to work independently as well as collaboratively within a team.
- Proficiency in using customer support software and CRM systems.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Don't worry if the purse strings are a little tight! We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first six weeks. Three weeks of training is, of course, paid for.
- It's important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
- The initial salary for this Senior Customer Service Representative is € 2885 gross/month, 40 hours a week, Monday-Friday 08.30-17.00h.
- Collective health insurance at discounted rates, self-development opportunities, company bonus (variable payment) and a non contributory pension plan are just some of the secondary benefits of working with us.
- Maastricht
- 36 - 40 uur
- MBO - HBO
- 2.885,- tot 2.885,-
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