Senior End User IT Engineer, End User Services – IT Engineering & Solutions

OCBC Bank

Development of scripted procedures and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in a large-scale enterprise environment.
Develop service dashboards to monitor, detect, remediate endpoint health and risk issues, such as NAC posture, patch versions, and related security compliance gaps.
Analyse usability and security of third-party software, perform security scanning and functional tests to make sure the software is saft to be introduced into the environment.
Develop solutions that integrate with various platforms/applications via API for managing endpoint security and compliance, risks in onboarding and provisioning endpoints and self-remediation of endpoint issues, etc.
Participate in EUS projects including Base Release Image upgrades, Office 365 Collaboration suite, endpoint OS optimization, and implementation of virtual desktop environment.
Develop processes for cloud migration, configure Intune Conditional Access and compliance policies for better endpoint protection.
Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and overall endpoint security posture.
Address audit findings by refining existing processes and/or endpoint compliance policies.

Qualifications

Bachelor’s degree in IT and minimum 8 years’ experience in end user computing and desktop engineering role within a Banking or FI industry.
Highly skilled in Automated Deployments and Infrastructure as Code using tools like Ansible, SCCB or Puppet. Also, experience in C# .Net Programming, PowerShell scripting, cmmand line integration and invoking REST API using postman.
Hands-on experience with latest SCCM technology.
Hands-on experience with Microsoft Intune, Azure Active Directory, Microsoft Defender for Endpoints.
Experience in developing reporting dashboard for hardware asset management.
Strong, diverse technical skills, especially in the areas related to end user computing including Windows Office O365, MDM / Intune, SCCM, application packaging, GPOs.
Added advantage if possessed knowledge in endpoint security, management of group policies and security controls. Experience in implementing and managing end-point security products (Trellix, Microsoft Security suite).
Knowledge in cyber security, cloud computing, risk management, Windows vulnerabilities and mitigations.
Excellent communication, interpersonal and presentation skills.
Excellent analytical and problem-solving skill with proven ability to work well in a technically challenging and multitasking environment.
Possess creativity, ingenuity, and willingness to challenge status quo.
A team oriented and team player.