Horsham District Council is looking for a Visitor Services Officer to join our small team of staff and volunteers working at the museum. You will be managing our dedicated volunteer team and engaging with our visitors by leading on our visitor experience programme of family activities and retail space.As Visitor Services Officer you will lead on the customer facing aspects of the museum, training and supporting our welcome volunteers and creating children’s trails and family activities that bring to life the museum for younger audiences. You will also be responsible for managing the retail element at the museum which reflects the historic collections within the museum and the creativity of local makers and crafts people.About you:To succeed as Visitor Services Officer, you will have a background in a customer facing environment and excellent people skills with an understanding of delivering dynamic and meaningful experiences in a visitor or event setting. You will need to be proactive, experienced in multi-tasking, work well as part of a team, and have a flexible and can-do attitude.For an informal discussion about this role please call Nikki Caxton, Curator on 01403 282594.About us:We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the , where the Council contributes circa 20% of pensionable salary.To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).Visit our to find out more about and .To apply:If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.Internal applicants, if you would like to apply for the role, please submit an expression of interest to explaining clearly how you meet the criteria and what you feel you can bring to the role.
