Desktop Support Engineer

• Managing Incident and Task queues (Servicenow) troubleshooting and managing relatively simple hardware and work setting issues ensuring incident and task records are updated along with communicating the end user.
• Imaging and Deploying Desktops and Laptops for end users.
• Installing Software requests
• Supporting Accessibility users and setting up specific requirements
• Ensure users Work Setting are fully functional with proactive checks and or resolving issue via Incident records.
• Maintaining accurate Stockrooms within Servicenow and regularly auditing to ensure rotation and accuracy of stock.
• Ensure forecast of Stock usage is available and requesting stock replenishment if required.
• Process and Repair Warranty hardware (Dell/ HP) along with Dell self dispatch
• Provision of New Starter hardware in line with New Starters due date
• Provision of Loan Laptops on request and ensuring returned Laptops are processed back into stock.
• Processing Leaver devices ensuring asset records are updated and returned devices Quality checked and rebuilt or disposed of accordingly.
• Undertaking Antivirus scanning and removing any items raised by security.
• Recognizing and escalating more difficult problems to appropriate support groups

• Experience in Servicenow ITSM for Incident/Request and Asset Management
• 2+ years of experience in Microsoft Windows desktop level 1 support
• 2+ years of providing support as a Desktop Support / Technical Remote Support, providing End User Support and Customer Service
• Experience of working in a medium / large corporate environment
• Must be able to be both a team player and be able to provide exemplary results while working on projects independently.
• Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills and good experience with MS Teams.

IF Recruitment