Business Onboarding Customer Team Leader - Part Time Evenings
Starling Bank
- Cardiff
- Permanent
- Part-time
- Positively influence and contribute to the team culture.
- Motivate, coach and develop staff.
- Acting as a KYC and KYB subject matter expert; sharing technical expertise and guidance with the wider Onboarding team.
- Performing a risk assessment on new account applicants (customers and/or businesses).
- Show ownership and accountability for offering solutions to benefit our customers and the business.
- Drive continuous improvement ethos within the contact centre and the business.
- Actively improve processes, workflows and service to our customers.
- Coordinating with key stakeholders and senior management.
- Conducting Quality assurance for the team.
- Preparing and distributing reports to the wider business.
- Onboarding experience within a banking environment would be highly desirable.
- This role would suit someone with a strong administrative background
- A strong desire to help customers
- Diligence - you understand the importance of doing things right first time
- Inquisitive - the ability to research and make an informed decision
- A demonstrable interest in businesses, through study or work experience, is beneficial
- Ability to balance workload and deal with multiple priorities.
- Aptitude to work with a team in a changing environment.
- 25 days holiday (plus take your public holiday allowance whenever works best for you) pro-rata
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships