Business Analyst
goeasy
- Mississauga, ON
- Permanent
- Full-time
- Provide customer and product insights to internal data professionals, engineers, and developers responsible for designing, building, and maintaining our loan management platform across goeasy.
- Provide advice, consultancy and advocacy of our lending systems, knowledge, and standard methodologies across the organization.
- Facilitate exploration of the product solution and understand the business unit(s) and customers being supported.
- Collaborate with internal clients to identify and document business requirements and opportunities, and capture and present as epics / user stories.
- Use various problem-solving techniques (e.g., customer journey mapping, design thinking, business process mapping) and drive conversion into significant actions.
- Construct framework for test cases (manual or automated).
- Organize and oversee a repository for knowledge artifacts.
- Highly collaborative and comfortable building and growing relationships across a broad set of customers and cross functional teams.
- Possess strong analytical, communication, and problem-solving skills. Communicate topics, both technical and business to the appropriate audience.
- Ability to work in an Agile team, applying Agile tools.
- Experience with Salesforce CRM or similar.
- IIBA, similar Certification or demonstrated experience.
- A passion for customer experience, problem-solving and critical thinking.
- An understanding of UI/UX, and web technologies.
- Strong self-management, self-pacing, and organizational skills necessary.
- Experience working in the financial sector an asset, but not required.
- Leverage our RRSP match and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
- Enjoy company-paid volunteer days to give back to the community.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a flexible modular benefits package.
- Stay fit and energized with exclusive access to our on-site private gym at our head office.
- Fuel your growth with the Tuition Assistance Program.
- Double the impact of your generosity with Company Matched Charitable Donations.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.Follow useasyfinancialeasyhomeAbout usService ratingPersonal loansLease to own