Customer service advisor with French
Infosys
- Brno, Jihomoravský
- Trvalý pracovní poměr
- Plný úvazek
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.What will be your responsibilities?
- Be a primary point of contact for external and internal customers of a software, end-users, partners and distributors
- To handle all inbound and outbound requests from customers and provide assistance in addressing these requests
- To work 100% on-site on rotational basis during American business hours - shifts start respectively from 14:00 till 22:30 by CET time
- Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications
- Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Contribute to knowledge management system in the form of updating or creating policies and procedures
- Excellent written and verbal communication skills in French and English
- Strong active listening skills and ability to work independently
- Ability to work in present mode during American business hours (CET time 14:00 - 22:30)
- Knowledge of Microsoft Windows and Office suites
- A big advantage will be prior experience with systems such as Salesforce, SAP, DOTI, Hybris
- Basic understanding of computers, network, software, mobile devices
- Ownership, responsibility and critical thinking
- Hybrid work model;
- Long-term and stable cooperation;
- Performance bonus;
- Financial appraisal for referring your friends and acquaintances;
- Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
- Meal allowance;
- Multisport card;
- Benefit card;
- Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
- 25 days of paid leave;
- Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic;
- Expat Assistance Services for new joiners;
- Relocation Package;
- Teambuilding activities.