Assistant Store Manager - GAME
Frasers Group
- Bradford
- Permanent
- Full-time
- Assist with all store operations and deliver to expectation on all KPI's
- Support with the planning of workload to ensure a productive and efficient team
- Make confident decisions, and delegate to the team effectively
- Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers
- Assist with training and coaching the team to best practice
- Use business communication tools to monitor completion of tasks and meet deadlines
- Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
- Support with planning store schedules in line with store trading patterns and business expectation
- Assist with compliance for processing of payroll issues and problem-solve effectively
- Support with store daily structure to ensure the store meets compliance, customer service and security standards
- Be accountable for controlling wages and the store in the absence of the Store Manager
- Understand business and customer expectation and motivate the team to deliver an excellent customer experience
- Understand product features and benefits and assist with training the team to maximise sales opportunity
- Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
- Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
- Use reports to analyse and support with commerciality of key products to impact sales and profitability
- Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
- Assist with identifying internal talent and support performance management processes to drive exceptional performance
- Support with identifying performance issues and escalate professionally to the Store Manager
- Be self-driven in own personal development take on developmental feedback constructively
- Understand and promote Frasers Group core values and coach the team to engage with these values
- Encourage feedback from team and be a point of contact between the team and Store Manager
- Inspire the team and act as a role model
- Support with coaching and motivating the team to achieve success
- Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes
- Develop relationships with the store team and ensure everyone is working to the same goals
- Work with your Store Manager and contribute to the success of the store as a whole
- Supervisory or Management experience working in a fast paced, high volume retail environment
- Ability to positively impact results in sales, payroll and stock loss
- Proven record of developing talented individuals
- Must be able to work well under pressure and to strict deadlines
- Committed to supporting the store manager to achieve the highest store standards and customer service experience
- Takes responsibility for results and constantly strives to deliver above expectation
- Is fearless in the face of adversity and owns their decisions
- Continuously pushes own performance and inspires their team to never settle for average
- Encourages their team to put forward ideas and creates an environment where colleagues are actively encouraged and celebrated for doing so
- Champions others achievements and celebrates success
- Acts decisively to give clear direction to their teams, aligning with our purpose, vision and values at all times
- Brings an appetite for a challenge even if it means making and learning from mistakes
- Reward Commission led bonuses across the Game Brand
- Monthly Group Rewards and Recognition
- Join the Fearless1000 Incentive Scheme watch
- 40% In store Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Fascia's