Deputy General Manager - UmhlangaFull job descriptionThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US?Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplinedDescriptionTo take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guests by overseeing all aspects of the Management of the Property in accordance with the SOP’s, including maximization of financial performance, guest satisfaction and staff development.Minimum Requirements:Matric (Grade 12) - Non negotiableHotel Management Diploma or equivalent essentialQualification in Business, Finance, Management or Economics beneficialHands on Problem Solving approach and the ability to remain calm under pressure2 - 3 Years previous Head of Department experience of 4* or 5* PropertyPrevious FOOD AND BEVERAGE Management experience or experience as a Deputy General Manager requiredGood understanding of Full Hotel operation including Revenue ManagementExperience in Hotel management software and Point of sale softwareAbility to work as part of a team, as well as independentlyEffective communication with members of staff as well as Guests of the HotelHonest and trustworthy beyond approachGreat attention to detailPresentable and well spokenTeam Player who leads by exampleProactive in approachInterpersonal skillsLeadership skillsPlease note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.
