IT Business Analyst
Spark Power
- Oakville, ON
- Permanent
- Full-time
- Drive the collection and translation of business requirements into detailed system and technical requirements
- Facilitate progress on small to medium sized enhancements, projects and initiatives
- Understand and contribute to the overall design required for application enhancements
- Foster relationships across the organization; collaborate regularly with various departments and operational teams to drive value and demonstrate transparency
- Comprehension and communication of common corporate business processes working in collaboration with end users to identify and drive process efficiencies.
- Participates in the planning, development, maintenance, installation, configuration, documentation, training and implementation of enhancements
- Support in the resolution of assigned tickets and application-related issues in a timely manner
- Document application functionalities, training materials and conduct end user training sessions as required
- Maintain objectivity at all times to ensure processes, applications and solutions are aligned and consistent with Spark's systems and technologies
- Raise and escalate any issues and concerns with ITS management and/or business process owners
- Make data-driven decisions and recommendations
- Develop and maintain documentation as required
- Diverse customer base-including: industrial, commercial, and institutional
- Competitive wages and commission, and bonus structure
- Excellent benefits package with flexible options and wellness spending accounts
- RRSP
- Hands-on and supportive leadership team
- Continuous training and skills improvement including Spark U and external training
- Employee referral bonus program
- Corporate discounts (hotels, travel, insurance, retail)
- …much more
- University or post graduate education in a business or STEM discipline
- Additional certifications that exemplify a desire for continued education is a plus
- Minimum of 5 years' experience in an Implementation consulting, Business and/or Systems Analyst capacity
- Demonstrated ability to effectively analyze business requirements and work with project managers to prepare high level estimates for projects
- Experience in analyzing data, queries and reports to support business processes and identify root cause analysis of reported issues
- Demonstrate an understanding of basic data architecture across multiple applications
- Experience in Netsuite, Concur and/or Azure DevOps is an asset
- Experience in delivering business solutions in an agile environment is an asset
- Knowledge of ERP modular functionalities and (Operations, Sales & Marketing, Project Management, Asset Management, and Financial solutions).
- Strong attention to detail with a focus on the production of quality
- Established competencies in the understanding of business processes and financial data and processes
- Excellent ability to collaborate with all levels within the IT and Business organization
- Excellent interaction skills and an ability to manage deliverables across multiple projects and multiple locations in a deadline driven environment
- Ability to assimilate, analyze and facilitate information sharing
- Ability to facilitate meetings such as end-user training or requirement gathering sessions
- Excellent verbal, written and interpersonal communication skills
- Demonstrated success working in a team-based environment
- Self-motivated with a high level of initiative, accountability and eagerness to learn