Technical Service Representative (Waterloo, Iowa) Wood Finish Coatings
AkzoNobel
- Roanoke, VA
- $65,000-75,000 per year
- Permanent
- Full-time
- Provide total technical support to customers.
- Problem-solving. Analyzes product-related issues, including on-site analysis and actuation. Performs laboratory analysis of the issues when needed. Communicate with RS Lab and/or the Quality Control department to establish corrective actions.
- Manage complex customer complaints.
- Delivers training to customers on the use and application of the company products, equipment, and documentation on-site at the customer's location and within the training center.
- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
- Gather customer needs and requirements with the Sales & Marketing organization to help build customer strategy plans.
- Actively participate in key phases of the sales process to prospects.
- Proactively prevent and solve problems of a technical nature occurring with existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintains relationships with customer technical staff, in order to keep and extend the business.
- Paints & Coatings industry, any B2B industry environment, customer/ segment profiling
- 3 years of work experience in technical services and support.
- Bachelor's Degree in chemical engineering, chemistry, or related field.
- Skills - Problem-solving, stakeholder management, creating value propositions, communication, and presentation, commercial and business acumen, a basic understanding of financial concepts related to sales and cost to serve.
- Strong knowledge of coatings applications and technology and the ability to troubleshoot and provide root cause analysis
- The salary range for these skills is $65,000 to $75,000 + 15% annual bonus.
- Excellent Medical Insurance with HSA.
- Dental, Vision, Life, AD&D benefits.
- 401K retirement savings with 6% company match.
- Generous vacation, sick, and holiday pay.
- Paid Parental leave.
- Active Diversity & Inclusion Networks.
- Career growth opportunities on a regional and global scale.
- Tuition Reimbursement.