Assistant Director, College Credit Plus

• General knowledge of the College Credit Plus (CCP) program in the state of Ohio.
• Experience with College policies and procedures, catalog, degrees, and prerequisite/corequisite requirements.
• Practical knowledge of computer-based student information systems.
• Familiarity with higher education policies and procedures related to CCP principles and practices.
• Outstanding verbal and written communication skills.
• Strong organizational skills, including an ability to concurrently manage multiple projects.
• Team development acumen, including coaching skills, conflict management and resolution, team member evaluation and training, and an ability to readily establish rapport with a wide variety of internal and external constituents.
• An ability to remain calm and solution-oriented during times of stress.
• Capacity to exercise independent decision-making abilities in accordance with the Owens mission, vision, and values and student application- and registration-related policies and procedures; a student-centric focus.
• Good judgement and the capability to make timely, binding decisions that impact others.
• Self-driven and motivated; ready and willing to function as a both a team leader and a team member
• Demonstrated supervisory skills and the ability to develop and maintain effective, collaborative professional relationships with both internal and external colleagues.

• Maintain a general knowledge of all college programs. Work to stay current on major/program information as well as changes at the College that impact students.
• Collaborate with high schools to develop and manage college articulation relationships and agreements.
• Provide support to CCP advisors, such as advising students and assisting with CCP-related events.
• Create and update CCP marketing materials in collaboration with key stakeholders.
• Facilitate CCP orientation.
• Coordinate batch registrations for CCP students taking courses at partner schools.
• Act as the College contact for Career Tech partnerships and the development of Career Tech pathways.
• Develop and maintain CCP process manual and timelines for use by the Office of Admissions.
• Supervise and manage CCP team performance, conduct performance appraisals, and guide staff in the development, execution, and monitoring of performance improvement plans as needed.
• Assist with College events, high school visits, and general student appointments as needed.
• Responsible for leading day-to-day operations within the CCP area, including troubleshooting, problem solving, and consultation for students, faculty, staff, and external colleagues.
• Attend College-related or outside agency meetings as related to the position and as necessary. Consistently represent the College in a professional manner. Actively participate in initiatives as relevant to functional area.
• Handle next-level processes for students pertaining to student concerns, grievances, or complaints.
• Assist the Director, College Credit Plus in management and monitoring of a departmental budget.
• Other duties as deemed appropriate and/or assigned.

• The successful candidate will possess a good sense of humor, embrace diversity, demonstrate a pleasant and friendly demeanor, and be open-minded and willing to learn and grow. Also demonstrated will be the ability to coach a team to adopt these same professional traits.
• Capability to professionally handle stressful situations and difficult customers; fluent in crisis management.
• Ability to work independently with little supervision. Aptitude to comply with all regulations and policies concerning privacy of student records.
• Willingness to step in where needed and with a positive attitude, whether this is assisting with serving food or speaking to a large community group about the College.

Owens Community College