Application Production Support Analyst

• The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business,strategic initiatives and regulatory changes, reengineering of existing applications to improve functionality and efficiency.

• The newly formed Client Team will offer services from Montreal as part of the IT Production Canada platform and is looking for suitably a qualified analyst.
• The Team will support a number of critical applications which are under high-availability constraints.
• These services range from providing technical and functional assistance to the supporting projects and deliveries.
• The Team will have focal attention of the Regional Management and its success is crucial for the Business.

• Diagnosing and resolving incidents
• Answering user requests
• Monitoring production environments
• Developing a good understanding of the existing application(functional and technical)
• Ensure daily communication & transition with teams from other time zones
• This position implies On Call Duties, to cover for eventual incident that may occur during the weekends, bank holidays as a level 2 for other locations.
• The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard
• Operating Procedures. Being a follow-the-sun model, candidates will be expected to work on differentalternating shifts.
• Candidates having an exposure to ITIL V4, capable of participating critical initiatives within the Team,interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and exposure/experience towards follow-the-sun support model may be favored.
• In addition, having technical and functional experience with applications like (but not limited to) SWIFT,
• Cash Pooling, Bloomberg, Data warehousing, Regulatory reporting and other financial/business applications will be favored.

• Expertise in SQL language (Sybase T-SQL required, Oracle PL/SQL is a plus) and DBMS concepts (Sybase Replication Server would be a plus)
• Previous experience working in Unix environments and shell scripting
• Knowledge of programming languages (C, C++, C, Net, VBA, Client .Net, Java, The Client) is a plus
• Proficiency in creating Excel Macros is a plus
• Experience with Autosys, Control M, ETL tool (Datastage WX) as well as file transfer tools (CFTO is a plus)
• The candidate must have at least 5 years of experience in a similar role. He must have experience in multidisciplinary technical support within a team and have a working knowledge of performance and capacity management from an application, database and network perspective as well than a strong aptitude for automation.

• Knowledge and experience of Investment service industry
• Good knowledge on Mutual funds Administration
• Knowledge of data collection and analysis in a large and complex/diverse environment, including relevant qualifications or experience, would be an advantage
• Knowledge on Performance Breakdown and Attribution calculation would be an advantage
• Strong analytical skills
• Good interpersonal skills and team player
• Client focused
• Attention to details
• High energy level coupled with a desire to take on responsibility
• Able to multi-task

• Bachelor's degree or higher or equivalent combination of education and experience
• Good French verbal communication skills are a plus, fluent English communication is a must

Axelon Services