Application Production Support Analyst

• The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business,strategic initiatives and regulatory changes, reengineering of existing applications to improve functionality and efficiency.

• The newly formed Client Team will offer services from Montreal as part of the IT Production Canada platform and is looking for suitably a qualified analyst.
• The Team will support a number of critical applications which are under high-availability constraints.
• These services range from providing technical and functional assistance to the supporting projects and deliveries.
• The Team will have focal attention of the Regional Management and its success is crucial for the Business.

• Diagnosing and resolving incidents
• Answering user requests
• Monitoring production environments
• Developing a good understanding of the existing application(functional and technical)
• Ensure daily communication & transition with teams from other time zones
• This position implies On Call Duties, to cover for eventual incident that may occur during the weekends, bank holidays as a level 2 for other locations.
• The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard
• Operating Procedures. Being a follow-the-sun model, candidates will be expected to work on different alternating shifts.
• Candidates having an exposure to ITIL V4, capable of participating critical initiatives within the Team, interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and exposure/experience towards follow-the-sun support model may be favored.
• In addition, having technical and functional experience with applications like (but not limited to) SWIFT, Cash Pooling, Bloomberg, Data warehousing, Regulatory reporting and other financial/business applications will be favored.

• Expertise in SQL language (Sybase T-SQL required, Oracle PL/SQL is a plus) and DBMS concepts (Sybase Replication Server would be a plus)
• Previous experience working in Unix environments and shell scripting
• Knowledge of programming languages (C, C++, C, Net, VBA, Client .Net, Java, The Client) is a plus
• Proficiency in creating Excel Macros is a plus
• Experience with Autosys, Control M, ETL tool (Datastage WX) as well as file transfer tools (CFTO is a plus)
• The candidate must have at least 5 years of experience in a similar role. He must have experience in multidisciplinary technical support within a team and have a working knowledge of performance and capacity management from an application, database and network perspective as well than a strong aptitude for automation.

• Knowledge and experience of Investment service industry
• Good knowledge on Mutual funds Administration
• Knowledge of data collection and analysis in a large and complex/diverse environment,
• including relevant qualifications or experience, would be an advantage
• Knowledge on Performance Breakdown and Attribution calculation would be an advantage
• Strong analytical skills
• Good interpersonal skills and team player
• Client focused
• Attention to details
• High energy level coupled with a desire to take on responsibility
• Able to multi-task

• Bachelor's degree or higher or equivalent combination of education and experience
• Good French verbal communication skills are a plus, fluent English communication is a must

Axelon Services