Service Delivery Analyst
Our Future Health
- London
- £47,000-52,000 per year
- Permanent
- Full-time
- Service Management Oversight: Support service management processes, ensuring all services are delivered according to agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
- Collaboration: Establish and maintain strong internal relationships with key partners, facilitating service delivery-related inquiries and establishing best practices within partner teams.
- Performance Monitoring: Continuously monitor service performance to identify areas of improvement, enhance and mature service management practices.
- Risk Management: Identify potential risks to service quality and develop mitigation strategies to minimise disruptions.
- Reporting and Analysis: Produce regular reports on service performance, analyse data, and highlight insights for making informed decisions.
- Process Improvement: Develop process improvement initiatives to streamline service management processes and enhance overall productivity.
- Compliance: Ensure compliance with industry regulations and company policies related to service management.
- Relationship Management: Maintain external supplier relationships, ensuring alignment on service wrapping.
- Tool Development: Contribute to the design and development of methods and procedures to improve monitoring, reporting and analysis capabilities related to service delivery.
- Service Governance: Contribute to effective governance practices ensuring services are delivered efficiently, with the right quality, controls, and visibility across the organisation.
- Working in a siloed environment with no freedom to make decisions.
- Working in a place where you can’t see the impact your expertise makes.
- Foundational experience in a Service Delivery (or similar) role.
- Understanding of service management best practices.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Ability to work autonomously with an entrepreneurial approach to problem-solving.
- Excellent communication and interpersonal skills to effectively coordinate and collaborate with cross-functional teams.
- ITIL certification or other relevant certifications in service management.
- Experience working with cross-functional teams.
- Experience working in organisations that follow the total ownership model is highly desirable.
- Familiarity with industry-specific technologies and trends.
- Knowledge of security best practices in cloud environments.
- Previous experience in a leadership or supervisory role.
- Up to £52,000 base salary
- Generous company pension package with employer contributions of up to 12%.
- 30 days annual leave (plus bank holidays.)
- Continuous career development with regular appraisals and learning and development opportunities.
- A lovely new office in Holborn, Central London – we offer flexible and remote working arrangements.