Sr. POS Support Technician-BT
- Islamabad
- Permanent
- Full-time
- Team Lead – POS Support Experience Level 2/3 (Expert Level Support)
- Provide in-depth technical support for all components of the Xpient POS system, including Online Ordering, Loyalty Programs, Kitchen Systems, Timers, Inventory, Invoicing, and Reporting.
- Test and deploy new software updates, manage configuration files, and ensure seamless integration across systems.
- Troubleshoot ancillary items such as printers, scanners, and network issues.
- Offer support for related systems including music playlists and digital menu boards.
- Develop and maintain documentation for system configurations and procedures.
- With 5-10 years of IT support technician experience.
- Must have good communication skills.
- Expertise in Microsoft Office, various Windows operating systems, and networking.
- Must be willing to work some evenings and weekends as part of an emergency on-call rotation
- Good written and oral skills.
- Ability to manage and prioritize multiple tasks while in the office.
- Prefer experience in the Food & Beverage POS industry.
- Experience in configuration, installation, training and support of hardware or software products
Night Shift – (US Business Hours) Location: Islamabad - Onsite