HR Consultant: BluTrain
Blue Label Telecoms
- Randburg, Johannesburg
- Permanent
- Full-time
- Ensure the accuracy of all documentation before capturing data on to the relevant system
- Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience
- Responsible for talent acquisition including sourcing, screening, assessment coordination and placement of candidates
- Provide employee relations advice and support
- Provide support and advice related to, among others:
- Employee Relations
- Training and Development
- Performance and Transformation
- Maintain and ensure adherence to agreed policies and procedures
- Assist and advise line managers and employees on the effective utilisation of relevant self-service options
- Maintain employee data and reporting
- Adhere to service level agreements and quality standards
- Effectively works with others to achieve shared goals
- Creates an environment that fosters and nurtures a culture of creativity which drives success
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Understands and navigates dynamics created by processes, systems, and people
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
- Written and verbal communication skills
- Report writing
- Analytical skills
- Data input and integrity
- Ability to work under pressure
- Strong Investigative skills
- Strong administrative skills
- Planning and Prioritising
- Attention to detail
- Deadline orientated
- Interpersonal skills
- Business acumen
- Analysis and Judgement
- Review and Reporting
- Managing Change
- Human resources systems and tools
- Presentation Creation
- Microsoft package
- Grade 12
- HR Degree or studying towards HR Degree
- Minimum of 2 to 3 years relevant HR Experience
- Current knowledge of BCEA
- Must have call centre experience