Warsaw HUB Lead
Clifford Chance
- Warszawa, mazowieckie
- Stała
- Pełny etat
- Working with the relevant direct line managers with the relevant functions, responsible for the day-to- day management and wellbeing of the team working within the Hub
- Direct line responsibility for the management, career development, and wellbeing of all Professional Support Co-ordinators (PSCs) and Professional Administrative Assistants (PAAs) working in the Hub
- Working with the relevant direct line manager, responsible for the onboarding of all new joiners to the Hub
- Responsible for managing service quality of the work delivered by the Warsaw Hub through ongoing feedback from key stakeholders and direct line managers, resolving any issues as they arise and facilitating continuous improvement.
- Working with the relevant functional teams, as well as other global Hub teams, drive improvement of operational performance and ensure that those working in the Hub adapt to our Firm's and market innovation offerings in the areas of Service Delivery and general operations
- Working with the Warsaw office management team, ensure, on a day-to-day basis, the facilitation and implementation of office policies by establishing standards and procedures for the Hub
- Working with the global procurement team, managing the Hub's procurement strategy, policy and process ensuring compliance with global, regional, and local firm policies.
- Coordinating ongoing seating allocation and floor plan management, ensuring health, safety, and well-being of our employees
- Coordinating and managing service provision with other global hub teams (India and Newcastle), including document production, print room and print services
- Leverage technology and digital solutions to support and enhance problem-solving capabilities within the Hub
- Monitoring all invoices from the Hub's related suppliers, ensuring compliance to current contracts
- Together with the Hub's Finance lead preparing yearly budgets and quarterly forecasts, other cost analyses and investment proposals as needed.
- Reporting to stakeholders on key financial and performance indicators and benchmarking aligned to business priorities.
- Working closely and in conjunction with global and regional Risk and Compliance leads to ensure that an appropriate risk management and mitigation framework is in place.
- Developing, maintaining and testing appropriate business resilience and continuity plans, ensuring that operational processes are in place to meet the requirements of those plans
- Communicating and reporting on risk status to regional management and the relevant global and regional functional teams as required
- Significant experience both managing and leading large teams
- Experience of working with a diverse stakeholder group, based locally and globally.
- Practical experience in office administration management, ideally experience working in a legal or professional services environment.
- Proven project management experience.
- Focused on providing outstanding internal and external client service.
- Excellent verbal and written communication skills in English
- Proven ability to develop strong working relationships and influence senior stakeholders as well as influencing at all levels.
- Experience managing complex operational issues, acting as a bridge between all teams and stakeholders.
- Experience of managing customer engagements and expectations and able to quickly establish credibility with clients, colleagues, and senior management.
- A positive role model, leader, and motivator
- Enthusiastic, self-motivated, flexible, and adaptable