Payments Officer

• Processing financial transactions (withdrawals, transfers, deposits)
• Reviewing and dealing with pending and failed transactions (credit card, PSP and Bank Internal checks,)
• Performing daily reconciliation of platforms, providers, and systems
• Responding to customers' Funding inquiries and resolving their pending cases
• Generating weekly / monthly Reports and reviewing them along with the Head of Funding
• Integration of new PSP as per companys needs and dealing with Settlements for each PSP and Banks
• Daily Communication with PSP to resolve any client cases and overall keeping up to date any KYCDD for all providers
• Identifying and enhancing internal Procedures, systems and controls for the department
• Monitoring PSP flow, transaction volumes and Fees and assist to develop and enhance the department efficiency
• Dealing with Chargebacks

• 1.5-2 years of previous experience in a similar position with involvement in payments and Payment Service Providers (PSPs) within the financial industry or other related fields
• University degree in Accounting, Economics, Business Administration, or relevant field
• CySEC Advanced Diploma will be considered an advantage
• Knowledge of KYC and reconciliation of client funds
• Experience in reporting, preferably with Power BI or any other reporting tool
• Proficiency in working with data visualization, insights, and dashboards
• Experience in working with PSPs
• Preferred experience in remotely managing teams.

• Excellent command of the English language
• Excellent communication skills
• Proficient user of Microsoft Office tools
• Effective team player
• Excellent organizational skills
• Ability to work on a 24/7 weekly basis shifts (08:00 to 16:00, 16:00-00:00 and 00:00a.m-08:00 on rotation)

• Salary Range depending on experience: : 1200 to 1400 Gross / Month
• Exclusive Benefit Discount Card for various products and services.
• Monthly benefit towards gym membership or health insurance coverage after the probation period.
• 21 days of annual leave.
• Complimentary tea, coffee, refreshments, fruits, and snacks in the office.
• Complimentary breakfast and lunch on specific days.
• Biannual team buildings and summer/winter corporate events.
• Be part of a dynamic and creative team with a positive and friendly atmosphere.
• Opportunity to build a successful career and experience professional growth within the firm.
• Full training will be given to the successful candidate.

Emerald Zebra