Part Time Team Member - Polaris
Jo-Ann Stores
- Columbus, OH
- Permanent
- Part-time
- Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
- Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
- Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
- Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
- Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
- Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency
- Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events being held at the store.
- Proactively drive sales through product knowledge, suggestive selling, Innovative Merchandising and building strong customer relationships to the JOANN brand.
- Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management
- Assists other Team Members with tasks to ensure that the team exceeds expectations from Store Management.
- Works with Store Management and other Team Members on projects in a friendly and professional manner.
- Assists with the training of new Team Members on running the register, cutting fabric, stocking shelves, and customer service
- High School or GED preferred
- No experience required; 1-3 years previous experience in a customer service environment preferred
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis).
- Medical, Dental and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount