Nature, nurture and wisdomWe believe nature holds the key to our emotional and physical wellness, providing gentle yet effective remedies. At Nelsons, we harness these powerful ingredients and infuse them with centuries’ worth of expertise to offer traditional treatments for a modern world.We’re an award winning, family-owned business, whose passion for providing natural healthcare choices since 1860 continues to drive us today. Nelsons is one of the UK’s leading and Europe’s longest established manufacturer of natural healthcare products, having built up an impressive portfolio including the world-famous RESCUE® Remedy and Teetha®What’s next? Growth, and lots of it! We’re experiencing a significant and exciting period of digital transformation and we’re looking for talented, ambitious individuals to help drive meaningful impact across the business.The Role:The role is responsible for ensuring compliance across daily operations and services requiring Quality Assurance (QA) involvement. Primarily provide QA support for production activities, as well as Warehousing and Quality Control departments, ensuring that all stages of Good Manufacturing Practice (GMP) are in full compliance with the principles of Good Practice (GxP) guidelines and other regulatory requirements.The QA Officer will also play a pivotal role in providing QA support in deposition decisions, and the release of intermediate and finished products through the review of batch documentation, Certificates of Analysis (CofA’s) and laboratory testing results.This role will also support production Team leaders in achieving GMP compliance excellence, and promote Quality Culture within the business. The QA Officer will manage the customer complaints process ensuring that product quality issues are investigated, escalated (where appropriate) and CA/PA implemented in compliance with worldwide regulatory requirements for Nelson’s products.Responsibilities:Oversee and maintain the Quality Management System (QMS), ensuring compliance with cGMP standards and regulatory updates.Manage and facilitate the closure of CAPA, Change Controls, Deviations, and Customer Complaints promptly and effectively.Develop, approve, and update Standard Operating Procedures (SOPs) and production operating manuals to ensure adherence to quality standards.Coordinate investigations and resolutions of change controls, deviations, customer complaints, and QIRs, collaborating with relevant departments and providing necessary reports and recommendations.Analyse and trend customer complaints, preparing data and KPIs for management review to escalate adverse trends and drive continuous improvement.Support internal and external audit activities to verify GxP principles and ensure vendor compliance through audits, QTA's, and vendor questionnaires.Lead improvement projects across the site to enhance quality compliance and assist in monitoring quality performance through Quality KPIs across the business.RequirementsWe’d love you to have:Experience in a QA/QC role in either food or HealthcareKnowledge and practical experience of GMPGood knowledge of Quality Control Laboratory techniques, necessary for review.Numerical, analytical and investigative skillsStrong interpersonal and communication skillsBenefitsWhat’s on Offer:💰 Annual bonus🏖 25 days holiday per year PLUS Christmas shut down - whoop!🌺 Free products and staff discounts to keep you healthy and happy🎉 3pm Friday finishes ALL YEAR ROUND (if you have done your work, obvs!)⏰Hybrid and flexible working✨ Paid days off to volunteer for some awesome charities🚲 Cycle to work schemeWe also have regular socials plus all your standard stuff such as pensions, eye test vouchers and season ticket loans. We can tell you all about what is available to you when you start!Nelsons is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you!