Change Management Consultant
Network Contracting Solutions
- Johannesburg, Gauteng
- Permanent
- Full-time
- Coordination of in person and or online training sessions for the various impacted business functions including the various teams involved i.e. Management Team, Merchants Department, Impacted Call Centre Agents.
- Merchant Socialisation: Socialisation sessions with merchants to inform and educate them around the changes in process with the implementation of the electronic quoting system.
- Understand and document issues and challenges faced by internal staff in transitioning to the new process as well as issues and challenges faced by the merchants.
- Feedback around user experience to the PMO office which will feed into the measure of success for the pilot.
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