Commercial HVAC/R Branch Manager
CoolSys
- Glendale, CA
- Permanent
- Full-time
- Competitive pay
- Medical, Dental, Vision and Prescription coverage
- Paid vacation and holidays
- 401(K) match
- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available nationwide
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection
- Interviews, screens, and evaluates HVAC technicians to meet workload demands.
- Schedules, directs, and provides technical support for HVAC technicians to meet service demands and customer expectations.
- Reviews technicians' work, techniques, and safety requirements to ensure quality meets established standards, and makes recommendations to improve quality and productivity.
- Identifies training needs of staff and facilitates delivery of a regular training program to ensure that HVAC technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
- Compliance with all applicable health and safety regulations, policies, and established work practices. Ensures appropriate employee safety training and compliance is completed.
- Responsible for staff performance appraisals, and reviews and for setting improvement goals per company requirements.
- Responsible for working with technicians in the field and resolving customer’s and technicians’ issues.
- Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements.
- Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours, and parts or material used.
- Reviews work orders, invoices, and time reports for accuracy and maintains minimal accounts receivables.
- Develops and monitors budgets, goals, and objectives to ensure departmental profitability.
- Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues.
- Monitors assigned service vehicles to ensure they are being maintained, and operated according to company policy, and that an adequate inventory of parts and materials are maintained.
- 5+ years of successful and recent HVAC and Refrigeration service management experience.
- Two years of technical training or a bachelor’s degree is preferred.
- Ability to perform advanced-level maintenance and service on HVAC and Refrigeration equipment.
- Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems.
- EPA Universal Certification
- Valid driver’s license
- Problem-solving and conflict-management skills.
- Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
- Ability to generate ideas and create processes to grow the service department.
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to work well with management, executive leadership, support staff, and technicians.
- Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.