Housing Officer
Eden Brown Synergy
- Westminster, South West London
- Permanent
- Full-time
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backStay ConnectedWho we are35 Years of shaping communities, together.Revenues and BenefitsHousing Officer3234962896_1711011196London, EnglandUp to £23.94 per hourSave job Saved jobUp to £23.94 per hourStart Date: ASAPRevenues and BenefitsHousing OfficerAlready appliedShare:Save job Saved jobMar 21, 2024Job Title: Housing OfficerLocation: WestminsterPay Rate: £23.94 UMB p/hDuration: 6 monthsAbout the Role:We are urgently seeking Housing Officers/Agents to join our new Care & Support team, dedicated to assisting vulnerable residents within our Housing area. As part of this team, you will play a crucial role in conducting outbound calls to conduct tenancy housing reviews and gather vital information about vulnerabilities within households.Responsibilities:Conduct detailed questionnaires with vulnerable residents to understand their tenancy and identify any vulnerabilities.
Demonstrate empathy and engage residents to ensure completion of questionnaires.
Identify any issues requiring referral to other support teams.
Maintain high levels of emotional intelligence and provide exceptional customer care.
Work towards agreed Key Performance Indicators (KPIs) to ensure excellent service delivery.
Identify risks and escalate issues when necessary.
Working Pattern:Office-based with varying shift patterns between 8am-6pm.
Skills Required:High levels of emotional intelligence and exceptional customer care skills.
Background in Housing, Social Services, or Customer Experience preferred.
Excellent telephone manner and communication skills.
Ability to identify risks and escalate when needed.
Strong commitment to meeting KPIs and delivering high-quality service.Eden Brown Synergy is an equal opportunities employer.Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.