Inside Sales/Visual Communications Specialist/CSR
Fastsigns
- Port Saint Lucie, FL
- $16.50-17.50 per hour
- Permanent
- Full-time
- Experience in Signage required.
- Communicate with customers, other staff members, and vendors in a friendly and professional manner.
- Have a positive attitude in all things on a daily basis.
- Be the first point of contact for customers that require help to create an estimate or an order.
- Monitor all center email, voice mail, and other incoming sources of communications during business hours.
- Execute the sales objectives as directed by the franchisee and populated in the Sales and Marketing plan.
- Support all efforts to grow center sales
- Set a priority to achieve customer satisfaction as defined by brand standards.
- Follow up with customers after the completion of the sale, installation, or shipment to verify the customer is satisfied with their purchase.
- Consultatively sells and makes recommendations to prospects and clients using products and services.
- Develop and maintain a database of qualified leads that have been gathered through referrals, telephone canvassing, direct mail, and email.
- Follow up on all new leads and referrals resulting from telephone, marketing, and email activity.
- Develop an understanding of how to write a good estimate or order with pricing that will attract our customers to purchase.
- .Write, plan and execute projects that meet customers' needs. Follow these projects through their lifecycle to completion, using appropriate documentation and various technologies.
- Prepare estimates and proposals for customers. Follow up on those estimates using current estimate follow-up techniques.
- Communicate with customers on order status or any changes in the production or installation schedule.
- Help keep the installation calendar current.
- Execute a variety of marketing functions as determined by the sales and marketing plan and center manager.
- Maintain a tour-ready retail environment, which includes clean, organized, and functional retail spaces.
- Support center Franchisee or center manager as needed with reports and daily reconciliation. Maintain the correct status of jobs in the workflow process.
- Participate in daily center production meetings for all staff and sales meetings as scheduled..
- Perform market research, competitive shops, and customer surveys.
- Identify and resolve customer satisfaction issues.
- Establish and maintain great working relationships with all staff.
- Adhere to all company policies, procedures, and business ethics codes.
- Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
- Participate in marketing events such as open house(s) and telemarketing programs.
- Coordinate shipping schedules and delivery of products and services.
- Enhance sales education by attending training classes, webinars, or using additional training materials.
- High school diploma or GED required; advanced education degree preferred.
- Has immaculate timekeeping and is reliable.
- Well-developed verbal and written communication skills.
- Is friendly, sociable, and out-going with a positive outlook.
- Both driven and energetic.
- Able to handle stress well.
- Has a sense of urgency to get things done in a timely manner.
- Works well under pressure and consistently meets or beats deadlines.
- Enjoys working in a team.
- Extremely detail-oriented.
- Tends to be competitive and goal-oriented.
- Accepts and conquers challenges.
- Is able to learn and grow from mistakes.
- Ability to sit for long periods.
- Ability to stand for long periods.
- Ability to view a computer screen for long periods.
- Ability to work under pressure to output high volume, high-quality work.
- Full-Time Job
- Compensation: $16.50 - $17.50 / hour & Benefits
- PTO plus PAID holidays
- Paid training and skills development
- The support of a professional team that is dedicated to your career development