IKEA Jurong - Home Design Service (Consultant)
IKEA
- Singapore
- Permanent
- Full-time
Job descriptionYour assignmentKnow and understand the customers' shopping behaviour, retail trends & life at home and use this knowledge to provide the relevant solutions for our customersEnsure that sales and profitability is secured through sales steering and range efficiency to maximise growthKnow the key barriers and facilitate an easy buying process for my customers.Provide feedback to secure commercial opportunities in a multi-channel environment and work actively to help sell in all channelsEnsure that area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place.Take responsibility to achieve the goals set for my area of responsibilityContribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindsetConduct/Support product knowledge trainings for co-workers related to a product range.Ensure Balance operational excellence in daily operations to enhance the easy buying experience in line with commercial review requirementsSupport a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
QualificationYour profileYou have proven ability to quickly find solutions for customer and operational issues thus meeting the goals for "time to resolve.”You have the ability to align customer needs and expectations with business needs.You have the ability to communicate with various levels of co-workers from different functionsYou have a good knowledge of systems and tools and are able to train co-workers on how to use them.
More InformationPlease apply 18 May 2024 Save