Claims Co-ordinator

Davies Group

  • Stoke-on-Trent
  • Permanent
  • Full-time
  • 13 days ago
Duties and responsibilities:
  • Delivering excellent customer service to our customers and Clients.
  • Undertake your daily tasks within agreed SLA’s.
  • Chase suppliers both internal and external to ensure a smooth and efficient claim journey.
  • Proofreading completed work and correcting spelling, punctuation, and grammatical errors.
  • Understand the Data Protection procedures.
  • Understand company systems and procedures.
  • To demonstrate flexibility depending on customer demands.
  • To recognize where there are inconsistencies during the process and escalate to Line Manager.
Skills & ExperienceThis position would suit someone with Excellent Communication and Organizational skills
  • Excellent organizational skills.
  • · Attention to detail with an ability to spot grammar, spelling and punctuation error.
  • Computer literacy together with the ability to organize your own workload is essential.
  • · Confidentiality is essential.
  • Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand.
  • To work actively as part of a team and contribute towards delivering team performance.
  • To be proactive in identifying problems and escalate to Team Leader.
  • Flexible and committed to a career.
  • Ability to work in a fast paced and changing environment with the ability to embrace change positively.
  • Flexibility around extended hours at busy periods
Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our ‘Disruptive Thinking’ innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.To find out more detail please follow the link below:Email:

Davies Group