LOCATION : Hermosillo, SO JOB TYPE : Full-Time PAYTYPES : Salary APPLICATION DETAILS : No Resume Required, Entry-LevelPOSITION OVERVIEW : GERENTE DE CUENTAS We are hiring full-time salesrepresentatives who are positive, persuasive, and have the drive tosucceed.In this role, you will make outbound calls to existingcable customers to ensure they are in the best plan for theirneeds.The right candidate for this position will be experienced inusing needs-based selling strategies - listening, probing,educating - determine the customer's needs and help them select theappropriate products and services.All applicants must be fluent inEnglish and reside within driving distance of our office, locatedin Hermosillo, SO.This position offers a competitive base wage andlucrative sales commissions and contest incentives.To beconsidered for this position, you must complete a full applicationon our company careers page, including screening questions and abrief pre-employment test.POSITIONRESPONSIBILITIES : WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Thisrole requires you to interact with hundreds of customers each weekacross the country to resolve support issues, sell new products andservices, and ensure a best-in-class customer experience.Inaddition to being the best in the business when it comes tocustomer satisfaction, you will need to be a confident, fullyengaged team player who is dedicated to bringing a positive andenthusiastic outlook to work each day.Essential Duties - Contactcustomers by phone and review account. - Conduct thorough needsanalysis to understand customers current requirements and painpoints - Present and demonstrate new or additional products andservices to our customers, highlighting their unique valuepropositions and benefits - Build and maintain strong relationshipswith customers,providing exceptional customer service and supportthroughout the process - Utilize multiple systems to manage leads,opportunities, and sales activities - Stay up-to-date with industrytrends, market conditions, and competitors' offerings toeffectively position our products and services - Continuouslyimprove sales skills and product knowledge through ongoing trainingand professional development opportunities CANDIDATEQUALIFICATIONS : WONDER IF YOU ARE A GOOD FIT?We provide all newemployees with world-class training, so all positive, driven, andconfident applicants are encouraged to apply.This position relieson building relationships and turning the knowledge you gain intraining into customer wins. Ideal candidates for this position arehighly motivated, energetic, and dedicated.Qualifications - Mustbe 18 years of age or older - Excellent communication andinterpersonal skills, with the ability to build rapport andestablish trust with clients - Self-motivated and driven tosucceed, with a proactive and results-oriented mindset - Ability towork independently and as part of a team, collaborating effectivelywith colleagues and cross-functional teams - Proficient in usingCRM software and other sales tools to manage leads and salesactivities - Knowledge of the industry and market trends, with theability to quickly learn and understand our products and services.CONDITIONS OF EMPLOYMENT : - Must be authorized to work in theircountry of residence (The United States or Canada) - Must bewilling to submit up to a LEVEL II background and / or securityinvestigation with a fingerprint.Job offers are contingent onbackground / security investigation results - Must be willing tosubmit to drug screening. PHYSICAL REQUIREMENTS : This job operatesin a professional office environment.While performing the dutiesof this job, the employee will be largely sedentary and will berequired to sit / stand for long periods while using a computer andtelephone headset.The employee will be regularly required tooperate a computer and other office equipment, including a phone,copier, and printer.The employee may occasionally be required tomove about the office to accomplish tasks; reach in any direction;raise or lower objects, move objects from place to place, hold ontoobjects, and move or exert force up to forty (40) pounds.REASONABLE ACCOMMODATION :It is the policy of MCI and affiliates toprovide reasonable accommodation when requested by a qualifiedapplicant or employee with a disability unless such accommodationwould cause undue hardship.The policy regarding requests forreasonable accommodation applies to all aspects of employment. Ifreasonable accommodation is needed, please contact Human Resources.DIVERSITY AND EQUALITY : At MCI and its subsidiaries, we embracedifferences and believe diversity is a benefit to our employees,our company, our customers, and our community.All aspects ofemployment at MCI are based solely on a person's merit andqualifications. MCI maintains a work environment free fromdiscrimination, one where employees are treated with dignity andrespect.All employees share in the responsibility for fulfillingMCI's commitment to a diverse and equal opportunity workenvironment.MCI does not discriminate against any employee orapplicant on the basis of age, ancestry, color,family or medicalcare leave, gender identity or expression, genetic information,marital status, medical condition, national origin, physical ormental disability, political affiliation, protected veteran status,race, religion, sex (including pregnancy), sexual orientation, orany other characteristic protected by applicable laws, regulations,and ordinances.MCI will consider for employment qualifiedapplicants with criminal histories in a manner consistent withlocal and federal requirements.MCI will not toleratediscrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment,including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, and discipline.Inaddition,it is the policy of MCI to provide reasonableaccommodation to qualified employees who have protecteddisabilities to the extent required by applicable laws,regulations, and ordinances where an employee works.ABOUT MCI(PARENT COMPANY) : MCI helps customers take on their CX and DXchallenges differently, creating industry-leading solutions thatdeliver exceptional experiences and drive optimal performance.MCIassists companies with business process outsourcing, staffaugmentation, contact center customer services, and IT Servicesneeds by providing general and specialized hosting, software,staff, and services.In 2019 Marlowe Companies Inc. (MCI) was namedby Inc. Magazine as Iowa's Fastest Growing Company in the State ofIowa and was named the 452nd Fastest Growing Privately Company inthe USA, making the coveted top 500 for the first time.MCI'ssubsidiaries had previously made Inc.Magazine's List ofFastest-Growing Companies 15 times respectively. MCI has fifteenbusiness process outsourcing service delivery facilities in Iowa,Georgia, Florida, Texas, Massachusetts, New Hampshire, SouthDakota, New Mexico, California, Kansas, and Nova Scotia.Drivingmodernization through digitalization, MCI ensures clients do morefor less. MCI is the holding company for a diverse lineup oftech-enabled business services operating companies.MCI organicallygrows, acquires, and operates companies that have a synergisticproducts and services portfolios, including but not limited toAutomated Contact Center Solutions (ACCS), customer contactmanagement, IT Services (IT Schedule 70), and Temporary andAdministrative Professional Staffing (TAPS Schedule 736), BusinessProcess Management (BPM), Business Process Outsourcing (BPO),Claims Processing, Collections, Customer Experience Provider (CXP),Customer Service, Digital Experience Provider (DXP), AccountReceivables Management (ARM), Application Software Development,Managed Services, and Technology Services, to mid-market, Federal& enterprise partners.MCI now employs 10,000+ talentedindividuals with 150+ diverse North American client partners acrossthe following MCI brands : GravisApps, Mass Markets, MCI FederalServices (MFS), The Sydney Call Center, OnBrand24, and ValorIntelligent Processing (VIP).DISCLAIMER : The purpose of the abovejob description is to provide potential candidates with a generaloverview of the role.It's not an all-inclusive list of the duties,responsibilities, skills, and qualifications required for the job.You may be asked by your supervisors or managers to perform otherduties.You will be evaluated in part based upon your performanceof the tasks listed in this job description. The employer has theright to revise this job description at any time.This jobdescription is not a contract for employment, and either you or theemployer may terminate employment at any time, for any reason.REGARDING COVID-19 : As an employer supporting critical Federal,State, Provincial, and Commercial clients, we have taken steps toensure that we remain operational while taking every precautionpossible to prevent the spread of COVID-19 and keep our employeessafe.Measures include social distancing for those working on-site,frequent deep cleaning and disinfecting of workstations and commonareas, daily contactless temperature checks for those essentialemployees working on-site, travel policies limiting travel andmandatory quarantine, reporting and quarantine processes andpolicies for those exposed, and requesting masks to be worn whenon-site employees are not at their workstation.For moreinformation on MCI's response to COVID-19 please visit / covid-19.
