Provider Network Consultant
Bupa
- 香港
- 長期
- 全職
- Build strong relationships with providers. Maintain regular communication on a proactive basis
- Work positively in association with colleagues especially in Healthcare Services, Claims and Bupa Asia
- Set expectations with providers on incoming queries turnaround times
- Support claims, service and other teams in BTN on questions around local providers
- Support new product development, in particular for new processes regarding pre-authorisation and provider networks
- To investigate statements of out-standing accounts from participating providers
- Provider Contracting and DB network establishment in specified geographic areas
- Update information and maintain records in SWAN systems regarding contracted providers
- Ensuring valid email addresses stored for each ProviderWorld user
- Produce regular activity and savings reports in agreed formats
- Conduct and handle Inbound & Outbound calls relating to general provider queries and those related to ProviderWorld
- Support claims and service departments in BTN in connection with questions around local pricing and billing practices for specific cases.
- Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Healthcare, Commercial or Investment Banking and Wealth Management
- Previous experience of a complex and multi skilled customer facing roles within a contact centre setting
- A track record of achieving and exceeding productivity and quality targets
- Highly customer focussed
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
- An ability to speak a third language (besides English and Mandarin) would be an advantageous, such as Japanese and Korean