Program Support Coordinator - RSC
International Rescue Committee
- Cox's Bazar, Chittagong
- Contract
- Full-time
- Provide direct supervision and support to the Interpreter Services Manager
- Oversee all interpreters on recruitment, compliance, training, monitoring, and provide general management
- Maintain capacity of RSC Asia to meet ongoing language needs for the Bangladesh caseloads.
- Interview prospective interpreters for suitability and provide interpreter training to new recruits.
- Ensure compliance with USRAP Integrity and Compliance Guidelines
- Assist in sharing feedback from interpreter and staff monitoring and evaluation with respective managers, as appropriate
- Ensure that interpreter capacity meets the needs of the RSC Asia Bangladesh operation
- Provide direct supervision and support to the Program Support Manager
- Ensure timely case file creation of all received submissions; particularly special caseloads and expedites
- Collaborate closely with Casework Management to assess new referrals and their impact on Prescreen and USCIS interview scheduling
- Monitor deadlines to ensure the timely scheduling, verifications, and preparation of case files for prescreening and USCIS circuit rides
- Monitor and ensure appropriate follow-up on high profile cases/caseloads
- Lead completion of the semi-annual audits on case file locations of RSC Asia library in Bangladesh and ensure continuation of systematic transfer of case files to be in line with USRAP processing guides.
- Review library authorization access quarterly for authorized library personnel.
- Provide direct supervision and support to the Senior Inquiries & Outreach Officer.
- Assist in helping to resolve complex or difficult case inquiries and ensure appropriate follow-up is completed in a timely manner in compliance with the USRAP START Processing and the Integrity and Compliance Guides.
- Help to conduct outreach activities with USRAP partners, as needed.
- Act as focal point for Information Campaign activities and resources
- Work with senior management to identify and develop Information Campaign messaging as well as communication SOP as needed.
- Act as primary focal point for external communications with partners and donors.
- Participate in weekly calls with donor representatives.
- Represent the RSC at meetings with USRAP partners on a regular basis.
- Assist in maintaining excellent strategic relationships with program partners, including the Regional Refugee Coordinator, USCIS, UNHCR, IOM and other partner organizations.
- Coordinate with MOI, UNHCR and IOM regarding exit permit of processing refugees.
- Provide daily supervisory and management support to direct reports.
- Identify job objectives and training needs for all direct reports and recommend actionable development opportunities for staff.
- Maintain job descriptions to ensure positions are aligned with grant objectives and provide performance feedback on a regular and timely basis.
- Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
- Act as a champion and ensure staff adhere to The IRC Way: Standards for Professional Conduct.
- Participate in meetings with Casework, Case Processing, and Cultural Orientation Coordinators and Managers.
- Perform other duties as assigned.
- University Degree: Bachelor's degree required. Master's degree preferred.
- A minimum of 10 (Ten) years of progressive program management experience required.
- Minimum two years people management experience with a multi-cultural staff required.
- Experience in overseeing basic HR, finance and supply chain functions is highly desired.
- Past experience working with USRAP or I-NGOs preferred.
- Proactive, well-organized, flexible, and able to work effectively with partners and colleagues in a fast-paced, multi-cultural environment.
- Able to demonstrate a high level of professionalism while implementing IRC RSC policies and procedures.
- Demonstrated ability to manage deadlines and adapt to changing environment.
- Both team and detail oriented and able to think and work independently under pressure
- Solid organizational and program implementation skills with the ability to handle multiple tasks, set priorities, effectively manage time, and meet deadlines.
- Problem-solver adept at providing solutions and responding well in an environment of constant change.
- Comfortable being a proactive member of the senior management team, able to identify and communicate potential problems and solutions.
- Able to review and develop policies and procedures for the department.
- Strong interpersonal skills: able to lead staff and change and productivity in a pleasant work environment.
- Familiar with basic HR, Finance and Supply Chain policies, and able to coordinate activities between Program and Operations staff.
- Excellent written and oral communication skills including the ability to communicate effectively with colleagues and partners in a cross-cultural environment.
- Service-oriented attitude.
- Willing and able to travel both domestically and internationally, including remote locations.
- Excellent verbal and written English language skills required.
- Working knowledge of a Rohingya language is desirable.
- High level of computer literacy and proficient in MS Office applications (Word, Excel, Power Point, Outlook) is required.
- Not applicable, unless required by law and/or organization to carry out official duties.
- Ability and willingness to travel when required.