Platform SRE Engineer

• Develop monitoring and onboarding guidelines for various applications using observability platform stack, ensuring accurate monitoring and data collection.
• Drive Observability standards, best practices, operations and processes for the Enterprise in AppDynamics & other observability tools
• Automate routine tasks and reporting processes using APIs and scripting, reducing manual effort and improving efficiency in AppDynamics & other observability tools
• Identify and resolve performance issues through detailed analysis of transaction traces, application logs, and system metrics.
• Collaborate with stakeholders to define performance metrics and monitoring requirements aligned with business goals.
• Contribute to internal knowledge bases, create documentation, and share insights with the team to promote a culture of learning and collaboration.
• Design and implement monitoring solutions to track application performance, identifying bottlenecks and optimising system efficiency.
• Conduct performance tuning and capacity planning to ensure applications meet scalability and reliability requirements.
• Develop custom dashboards and reports to provide actionable insights and drive decision-making processes.
• Collaborate with development and operations teams to integrate Observability platform stack with CI/CD pipelines and other DevOps tools.
• Configure and fine-tune alerts to proactively detect and address performance issues before they impact end-users.
• Continuously review and enhance monitoring processes and methodologies to improve efficiency and effectiveness.
• Work with application teams to develop long-term monitoring strategies that align with business goals and technology roadmaps.
• Create data retention polices and access controls (RBAC) to manage user permissions.
• Perform application maintenance, patching, upgrading controller versions, agents etc and ensure EOS/EOL is maintained.

• Ensure continuous uptime of applications and services.
• Ensure no security or audit issues.

• Cover all areas in application and infrastructure operations of the platform.

• Strong communication skills and ability to explain protocol and processes with team and management
• A passion for learning and using new technologies in the open-source communities.
• A passion for coding.
• Min 10 years of IT work experience.
• Working knowledge in AppDynamics, ELK Stack, Grafana, Open Telemetry (OTEL)
• In-depth experience in Unix/Linux/Shell/Python scripting with quality, scalability, and extensibility.
• Experience in triaging and troubleshooting application problems quickly in monitoring tools by using various techniques - Transaction snapshots, Diagnostic Sessions, Data Collectors
• Knowledgeable and experienced in SRE (Site Reliability Engineering) practices covering monitoring, observability, performance management, automation, and resiliency.
• Knowledge in Confluent Kafka, Prometheus & other APM tools (Dynatrace, Datadog, New Relic, Splunk) is a plus.
• Knowledge in AI/ML capabilities to automate RCA’s and shorter MTTR when issues arise.
• Good understanding of Network routing, Load balancing and Networking protocols; a base knowledge of TCP/IP, with an understanding of HTTP and DNS
• Ability to contribute to discussions on design and strategy.
• Adequate knowledge of database systems (RDBMS, MariaDB, SQL, NOSQL), Object Oriented Programming and web application development.
• Good problem diagnosis and creative problem-solving skills
• Experience in NodeJS, Spring boot could be a plus.

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