Customer Service Executive (PC) at Kenchic Limited
Kenchic Limited
- Kenya
- Permanent
- Full-time
- Order Management which includes Order Fulfilment Coordination: (On Time in Full Error Free)
- Customer Communication during and after the Lead time. : Monitor and analyze customer interactions and feedback to identify trends, opportunities for improvement, and areas of excellence.
- Identify process gaps or inefficiencies and implement solutions to enhance productivity by developing SOP’s where needed.
- Maintain accurate records and documentation and timely submission of the same.
- Ensure compliance to the company policies, industry regulations and compliance standards. Conduct regular quality checks to maintain the highest level of service quality.
- Degree or a Diploma in business/social science or an equivalent
- At least 1 year Proven experience in customer service, order processing, or a similar role, preferably in a retail, e-commerce, or manufacturing environment.
- Strong communication skills, both verbal and written, with a customer-centric approach.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Proficiency in using order management software, CRM systems, and Microsoft Office applications.
- Problem-solving abilities and a proactive attitude towards resolving customer issues and improving processes.
- Adaptability and resilience in a fast-paced and dynamic work environment.
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