General Manager (Maternity Cover) - 40 Greek Street, Central London
Soho House
- Central London
- Permanent
- Full-time
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- £20 Taxi Contribution for late shifts (post 1am - 5am / Uber)
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Financial Incentive based on House Performance (Quarterly)
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values
- Implementing, overseeing and understanding the commercial viability of your business
- Effective hands-on day to day management and problem solving both front and back of house operations
- Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency
- Demonstrating a commercial ability and awareness to both maximize and celebrate annual events
- Work with HOD's to ensure departmental budgets are met consistently
- Ensure that all departments rotas are forecasted, costed and published in line with the company standards
- To aim, achieve and maintain minimum 90% mystery shopper score in all departments
- Ensure retention of team members in line with company standards
- Responsibility for feedback, training and development of all managers working at the site.
- Ensure that the site meets 100% completion yearly for annual reviews
- Embody, display and proactively drive the companies Pillars and Values
- Ensure that company policies and standards are maintained consistently by everyone working at the site
- Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place
- Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services
- Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site.
- Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment
- Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge
- Up to 3-5 years' experience in a busy hospitality venue within a General Management capacity
- Innovator and influencer with previous experience managing F&B operations
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Personal license holder
- SIA knowledge, understanding and experience