Business Analyst - C&M
First Central Insurance & Technology Group
- Haywards Heath, West Sussex
- £45,000-55,000 per year
- Permanent
- Full-time
- Analytical mindset
- Strong communication
- Agility and adaptability
- Solution focussed way of thinking
- Agile methodology
- Experience of ADO
- Workshop & meeting facilitation
- Collaborates with stakeholders involved in strategy formulation and definition of target states
- Review current and target business-states, applying business modelling and analytical techniques (e.g. process mapping, SWOT analysis, options analysis, statistical and database analysis) in order to identify and prioritise gaps
- Provide analytical expertise to support Stakeholders/SME in the definition, documentation and prioritisation of Business Outcomes and themes and their associated benefits
- Provide critical analysis of business outcomes through a variety of techniques, validating and collaborating across teams to refine them into Epics, ready for delivery
- Support the Head-of-Portfolio in the creation and management of the Portfolio Roadmap
- Help resolve competing in-pillar priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
- Instigate, prepare, facilitate and lead meetings, workshops and presentations for a wide range of audiences, demonstrating consistently high qualities of communication and strong powers of influence
- Develop close working relationships with Subject Matter Experts, Heads of Department, Project/Programme Managers and Sponsors to drive decisions
- Document current processes and models to understand inefficiencies or gaps
- Define to-be business processes, supporting change delivery (Project Management, L&D, Legal, Data & Technology, etc)
- Identify and assist in prioritising opportunities to streamline business processes
- Support the roll-out of change within the business pillar(s)
- Contribute to the setting of standards and processes for the Business Analysis Community of Practice and ensure these are adhered to and best practice is followed to support a fully agile change and development environment.
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times,
- Any other reasonable duties
- Ability to quickly understand the objectives, structures, operations and policies of a business area
- Strong problem resolution, negotiation and influencing skills
- Demonstrable understanding of a range of Business Analysis and Change Management tools and techniques
- Experience in the analysis of business models, capabilities, value streams, business processes, and organisational structures.
- Knowledge of business process management, workflow and integration methods and tools.
- Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of initiatives
- Strong anticipatory, statistical and information analysis skills
- Proven experience of applying business analysis within an iterative and Agile change framework
- Ideally an Insurance or financial Services background, although other backgrounds will be considered
- Experienced in facilitating change within a business unit, to include defining/re-engineering existing and new processes as well as the development of new services and products
- Knowledge of a structured yet agile approach to delivering analysis and change
- Knowledge of FCA requirements (including TCF)
- Business Analysis and/or Business Architecture certification/formal qualification is preferred
- Strong analytical and problem-solving skills
- Strong workshop and meeting facilitation skills
- Experienced at building relationships with and managing internal and external stakeholders
- Experience in selecting and executing elicitation techniques such as Interviews, Exploratory Prototypes, Facilitated Workshops, Focus Groups, Observation, User Task Analysis, Wireframing, Documentation study, Surveys and Process Re-engineering.
- Excellent communication and interpersonal skills
- Commercially focussed and results driven
- Self-motivated and enthusiastic
- An organised and pro-active approach
- Ability to work on own initiative and as part of a team
- A flexible approach and positive attitude
- Emphasis on attention to detail and accuracy
- Takes initiative to make decisions
- Strives to drive business improvements to contribute to the success of the business