DesignationASSOCIATE CONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)Data Center-Mainframe-CICSQualificationB-TechExpected Date of Closure05-Jun-2024Employee GroupBusiness Line FTJobConsultantJob Description (Posting).To provide L3 level support and administration on storage and backup environment with in-depth experience of hardware and software troubleshooting, upgrade, implementation of new projects.Qualification Bachelor degree preferred Excellent and effective communication skills. Tasks and Responsibilities Install, update, and administer Mainframe CICS/MQ products; Installing, upgrading, maintaining IBM CICS/MQ and related ISV products such as Abend-Aid for CICS, File-Aid for CICS, DADS Plus, CICS VR, ISAM; Monitoring of CICS regions, CICS Region Build, MQ QMGR using tools like Mainview, Omegamon, SYSVIEW; Perform changes within company regulations and security standards; Assist with testing, implementation, and installation of new/improved systems, as well as product upgrades; Attend meetings and interact regularly with management, team, and clients to continuously improve services; Participate in On-Call rotation schedule. Knowledge on administration tasks using various CICS/MQ Commands; CICS Level 3 System Program Skills; JCL, ISPF, and SMP/E proficiency; z/OS System level Skills; Familiarity with database security standard processes. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
