Wintel Engineer

Ferring

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Há 1 mês

Job Description:Ferring Pharmaceuticals is looking for a new Wintel & Hosting Engineer!At Ferring Pharmaceuticals, we help people around the world build families and live better lifes. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organisation and as professionals. Together we can influence the world around us to make life and work better.Join us and the journey to take Ferring’s global TechOps IT infrastructure to the next level!Do you want to be part of the team to shape and accelerate the transformation of Ferring’s TechOps IT infrastructure? Do you have a proven track record across IT Infrastructure, Security and/or Manufacturing? If yes, then you are the person we are looking for to join our newly established TechOps Infrastructure team. Our mission is to be part of rebuilding Ferring’s TechOps IT infrastructure for the future.About the team - we have a customer focus and a ‘can do’ attitudeFerring TechOps IT Infrastructure is a newly established team (2022-23) with the overall responsibility to define, pilot, implement, and operate a new greenfield industry best-practice TechOps IT infrastructure. The TechOps Infrastructure team is part of the Corporate Infrastructure & Security organization in Global IT, with team members primarily working out of the Global IT headquarter in Copenhagen, Denmark and out of Lisbon, Portugal. The team consists of highly skilled and experienced individuals who thrives in a team setting and wants to succeed around the same mission.Your day at Ferring

Responsible for the successful delivery and operation of on-premises Microsoft Services Stack
Setup, migrate, configuration, monitoring, management and troubleshoot of services such as File shares, Directory Services, Patch Management, Print Services, SQL Clusters, across mid and large manufacturing environments, within an ITIL aligned Service Management framework, and in line with standards and Service Levels.
Produce support documents based on the setup for the operation.
Possess and maintain a detailed understanding for all Wintel Infrastructure services.
Proactively seek out opportunities for continuous improvement and propose improvement activities.
Actively develop automation engineering solutions, identifying where automation should be used, and working with operations teams to implement solutions.

Incorporate security-by-design into all solutions, ensuring that security requirements are considered concurrently with technical requirements.
Responsible for the resolution of incidents and service requests associated with the networking services.
Successful work in a team covering support throughout the day and evening through on-call support.
Responsible for the security, resilience, and monitoring of the Wintel Infrastructure services.
Responsible for identifying and undertaking Service Improvements.
Responsible for working closely and collaborate with the other teams within Ferring TechOps IT Infrastructure and 3rd parties / vendors to provide an excellent overall IT Service.
Responsible for the adoption into service of new solutions ensuring operational suitability.
Carry out continuous personal development, ensuring technical skills are kept up to date and non-technical skills are gained and improved.
Provide input and develop scripts to automate operational tasks and focus on continuous process improvements
Follow ITSM (ITIL) methodology to manage changes, incidents, and problems
Use standard enterprise tools to log, track, and close activities (support and projects)
Work on special project assignments as needed

A medium amount of travel (15-20%) can be expected in this position.Behind our innovation…There’s you

University degree or equivalent in Information Systems, Engineering or similar.
Demonstrable experience covering the setup, configuration, monitoring, management and troubleshooting of Windows Server Operating System (build, administration, security, and automation tools)
Setup, Migrate and maintenance Servers in the domain of Active Directory, SQL , SCCM , FileShare , Print, but also services such as DNS, DHCP, IIS, Group Policy, Clustering, Terminal Services, LDAP and Windows scripting/automation.

Technical infrastructure knowledge supporting Windows Server Operating Systems
Support of a distributed MS Windows-based network
Strong record of operational success managing Windows Server services including outstanding troubleshooting and root cause analysis.
Functional skills in basic protocol analysis, and IP addressing and routing.
PowerShell or other development/scripting experience.
Motivated to work in a fast paced environment with many challenges
Strong skills in setting up Microsoft cluster services on VMware or Hyper-V
Experience in setup, configuration, monitoring, management and troubleshooting Microsoft SQL clusters
Experience in troubleshooting IIS webservers
Handing of server crashes (BSOD) and server recovery
Tuning of Windows operating system templates based on server roles
Experience in Windows server migrations
Creation of Windows server templates for virtualization platforms (VMware / Hyper-V)
Experience in remote command based tools like PSTOOLS
Experience in Securing/Hardening Windows Servers
In-depth knowledge of TCP/IP network
Experience in handling NFS client / NFS shares in Windows server
Good understanding of working with Vendors
Experience in introducing industry best practices in server deployments.
Experience in root cause analysis

Good hands-on on Basic / Dynamic disk configurations
Experience in managing Linux based member servers in an Active Directory domain
Windows server memory dump analysis skills
Experience in installing and configuring Windows server automated installation tools for physical servers
Experience with Windows OS performance monitoring.
Knowledge of manufacturing environments or Manufacturing Execution System is a plus
Willingness to produce, maintain and update professional and technical knowledge documents, as well as, knowledge base articles, how-to's, and other operational guides
Experience and knowledge of supporting technical solutions in a complex, multi-stakeholder environment
Ability to identify and manage own priorities, as well as set and achieve goals / objectives for self against personal development plans.
Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional is a Must
Knowledge of best practices for IT operations.
Experience with ITSM tools (ServiceNow is a plus).
Provide technical guidance, disciplined judgement, and oversight of Infrastructure Operations activities related to Service Operations, including incidents, problems, service requests, change management for their towers
Proactively identify and ensure the timely remediation of issues within their towers
Promptly respond and resolve inquiries and escalations.
Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences
Assist in the planning and oversight of change management activities
Ability to work independently and take ownership of responsibilities and follow through on tasks Problem solver who exercises sound judgment in complex situations
Being flexible with working on off-hours, weekends, and even holidays
Proactively monitoring system performance and capacity planning using various tools

Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
Experience in pharma industry regulations (GxP, 21 CFR Part 11) is an advantage.
Experience working within regulated industries.
Excellent organizational, coordination, interpersonal and communication skills and experience working in an international team across locations and time-zones.
Fluency in English.

People come first at Ferring

Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love
Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role
Parental leave for both birthing and non-birthing parents
Extended support on family building journey

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.Behind our purpose… There’s youIf our mission and your vision are aligned, please apply!We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.Note to agencies: this search is being managed by Ferring’s Talent Acquisition team. Kindly do not send us spontaneous profiles.Location: Ferring Service Center Portugal

Ferring

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