Electronic Payments Specialist - For Debt Collections Department

• Develop and implement effective collection strategies and processes.
• Analyse collection data monthly, identify trends and implement improvements to business processes.
• Provide monthly reports on collection activities, performance metrics, and trends to senior management.
• Collaborate with other departments such as Finance, Sales, and Customer Services to streamline collection processes and enhance overall efficiency.
• Review and update collection policies and procedures to ensure compliance with regulations.
• Maintain compliance with all collection and banking laws and regulations.
• Responsible for communication, business operations and administration with their collections partner,
• Responsible for the transactional banking relationship and business operations with their Bankers.

• Qualification – Bachelor of Commerce in Finance.
• At least 5 years of experience of electronic collections working in a Financial Services Industry.
• Knowledge and experience with Debi-check Mandate is essential
• Knowledge and experience with Money hub is essential
• Exposure to the Insurance Industry will be an advantage.

• Ability to analyse data, identify trends, and develop actionable insights.
• Detail-oriented and highly organised with a focus on improving collection success rates.
• Proficiency in using collection software and Salesforce CRM systems.
• Strong knowledge of debt collection laws, regulations, and best practice.
• Initiative-taking and good problem-solving skills.
• Excellent communication and presentation skills with the ability to influence on all levels.
• Attention to detail and structured approach to work.
• Ability to work under pressure and meet deadlines.

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