Information Technology, Operations Analyst - TELUS International El Salvador
Telus International
El Salvador
Permanente
Tiempo completo
Hace 28 días
Description and Requirements***Applicants should be available and willing to work on-site and/or from home depending on business needs.***Information Technology, Operations Analyst - TELUS International El SalvadorAbout the roleIT Operations Analyst is responsible for providing first-line support to internal clients and executive staff in the US assisting them with hardware and software problems and making sure that the systems are working properly according to the company standards.Responsibilities:To provide 1st line technical support; answering support queries via phone and email.Support users remotelyTo maintain a high degree of customer service for all support queries and adhere to all service management principles.To take ownership of user issues and be proactive when dealing with user issues.Respond to inquiries from internal clients and help them resolve any hardware or software issues.Support users in the use of computer equipment by providing necessary training and advice.Skills & Requirements:Be able to participate in our 24 X 7 rotation schedule (nights, weekends, and holidays) - Required.TeamworkProblem-SolvingCollaboratingClient service orientedStrong interpersonal and customer service skillsStrong verbal and written communication skills.Faster adaptation to technology changesKnowledge:English - B1- Required
Oral and written comprehension.
Appropriate use of language.
Knowledge of Virtualization technologies under Windows and Linux - RequiredTechnology monitoring skills - DesirableMicrosoft Office Suite - requiredStrong IT troubleshooting - Required (Hardware/Software and Networking)Studies & Experience:A third-year level Systems Engineering, Computer Science or related careers - DesirableTwo years of studies in Computer Systems Engineering or related careers and certifications. - DesirableProven Experience PC skills (installation, configuration, troubleshooting, and maintenance) - RequiredEqual Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.Additional Job DescriptionAbout the roleIT Operations Analyst is responsible for providing first-line support to internal clients and executive staff in the US assisting them with hardware and software problems and making sure that the systems are working properly according to the company standards.EEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
