ServiceNow Developer

• Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing Agent Workspace/Chat and Virtual Agent in the ITSM module as well as CMS module
• ServiceNow development and Administration
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
• End-to-End Service Catalog development and complex workflows
• Gather and translating business/technical requirements into technical design solutions
• Develop intuitive solutions from complex business/technical requirements
• Facilitate process re-engineering/re-design
• Road mapping and formulating execution strategies
• Developing and managing governance frameworks
• Design remediation plans for technical implementations that don’t align with best practices Envisioning, proto-typing, presenting, and developing intuitive ServiceNow solutions that exceed customer needs/expectations
• Build custom Service Catalog items, workflows, and orchestration with Flow Designer
• Apply innovative technical solutions to business and the application processes
• Define and documents procedures for processes and workflows
• Work on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Support Web access and electronic messaging services and maintains a secure system environment
• Communicate effectively with management and other members of the project team
• Additional duties as assigned and defined by management

• Demonstrate ServiceNow Depth of Knowledge across the platform
• Strong familiarity with ITSM and implementation of ITIL standards within the ServiceNow Platform
• Excellent customer service skills, including presentation, verbal and written communication skills
• Experience of using business analysis tools/techniques to design and deliver business change
• Ability to work independently toward delivery of goals as well as collaborate in team efforts
• Proven experience as a ServiceNow Developer and software development experience and can demonstrate strong development skills
• Experience in setting up and managing both out of the box and custom applications
• Proven experience of ServiceNow system administration
• Ability to demonstrate experience with determining the best possible solution
• Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting
• Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries
• Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels
• Certified ServiceNow Administrator preferred

• Bachelor’s degree in engineering, computer science, systems, business, or related scientific /technical discipline and 10 + years’ work experience
• Eight (8) years of additional relevant experience may be substituted for education: (18 years total)

• The ability to pass a Tier 2/Modest Background Investigation

• Remote, USA
• Monday - Friday (8:00 AM - 4:30 PM CST)

• The pay for this position ranges from $42,730 to $90,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
• Also, certain positions are eligible for additional forms of compensation, such as bonuses
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here:

TISTA Science & Technology Corporation