Live Operations Manager [Assassin's Creed Project]
Ubisoft
- Montreal, QC
- Permanent
- Full-time
- Support and ensure the effective coordination of the operations and technical teams.
- Support and coordinate pre-launch operations activities (beta coordination);
- Take part in developing the launch plan and coordinate execution.
- Effectively communicate with teams so that they are informed of ongoing projects (advancement and direction).
- Help define the scope of the project and deliverables by estimating the impact in terms of workload and resources.
- Implement problem-solving processes with internal partners (GNS, TG, development teams, etc.).
- Ensure that priorities are managed and respected according to the plan set out with the producer and online operations director.
- Ensure that teams have the technical support required to work effectively (in collaboration with internal partners: GNS, TG, etc.).
- Report on the advancement of the deliverables (planned versus actual) to the team, producer and online operations director and address any gaps.
- Ensure clear communications and effective coordination with internal and external service providers (SFO, online services, etc.).
- Mobilize the team by regularly assessing team morale, determine the cause(s) of any issues and implement relevant solutions.
- Coach team members in their work to foster their development in their current position or in view of their career perspectives.
- Carry out and validate performance assessments and set team objectives.
- Determine and manage poorly performing team members and interpersonal conflicts.
- Help set out development activities (training, COOP. etc.) for team members.
- Approve time sheets and manage team members' absences and vacation time.
- Experience in team & project management, and video game production experience;
- Online/mobile game development experience is an asset;
- Extensive technical knowledge of deployment tools and databases;
- Ability to manage time and priorities;
- Resourcefulness in problem-solving;
- Ability to adapt to different types of personalities;
- Courageous management;
- Good sense of judgment, listening skills, and transparency.
- Your CV highlighting your education, experience, and skills