HR Consultant - Exeter
Browne Jacobson
- Exeter
- Permanent
- Full-time
- Provide a solution focused, pragmatic HR advisory service to clients on the full range of complex employee relations and wider HR issues
- Deliver exceptional client service at all times, keeping the client at the centre of all that we do
- Maximise new business opportunities for the firm seeing them through to successful completion
- Keep abreast of sector developments and changes in order to ensure that advice is compliant, and sector focused
- Lead on ad-hoc client projects, covering the full scope of generalist HR (including investigations of all types)
- Lead on complex casework, and the provision of telephone and email service
- Delegate to and supervise HR Advisors as required
- Prepare for pitches/tender presentations
- Create content for and deliver training to clients
- Prepare and create new precedent documentation for clients based on changes to legislation and sector direction/initiatives
- Collaboratively undertake reviews of existing precedent documentation ensuring compliance and best practice
- Undertake public speaking at conferences and other events, demonstrating credibility
- Write blog posts and advisory articles on an ad-hoc basis for both Browne Jacobson materials as well as sector publications and websites
- Build and engender trusted advisor relationships with allocated clients, ensuring exceptional client care. Lead on the client conversation regarding annual renewal of HR services
- Manage allocated client matter files, ensuring that fees and time are managed carefully and that support teams are notified of billing requirements. Also, to be involved in any client conversations regarding outstanding invoices yet to be paid
- This is a client facing, fee-earning role within a professional services environment, therefore the role holder will need to carry out appropriate recording of all activities, ensuring that time spent on each activity is accurately recorded each day in line with the firm's time recording policy (a software system is used in support of this)
- Associate CIPD qualified (or equivalent)
- Up-to-date knowledge and understanding of HR best practice and a thorough understanding of the practical application of employment law
- Previous experience of business development activities
- Sound experience of managing and bringing to a successful conclusion complex and contentious HR casework including discipline, grievance, capability, and harassment
- Knowledge and experience of working with and negotiating with trade unions is desirable
- Evidence of continual professional development as a HR practitioner (ideally from within the education sector but this is not essential)
- Ability to generate and follow up business development leads, seeing them through to pitch presentations and ultimately deliver new business for the organisation
- Ability to work collaboratively to review, develop and implement effective human resources policies and procedures
- Ability to analyse and interpret complex information and prepare and deliver briefings, articles, papers and or presentations
- Effective communication, influencing and persuasion skills together with evidence of success in building and forming working relationships, and working flexibly, across professional and operational boundaries
- Ability to engender trust and confidence and demonstrate probity and integrity in the provision of advice
- Ability to manage conflicting priorities and a demanding workload
- Demonstrable experience of working as a trusted advisor to key organisational stakeholders
- Ability to produce innovative ideas, approaches, or insights in order to continually develop the HR Services practice, be that through internal system development or through new products and services that add value to our clients
- Ability to take on board new projects and instructions with confident self-direction, researching and gathering information in order to support decision making, personal practice and exceptional client service
- As a role model, sets appropriate standards of behaviour, upholding Browne Jacobson's core values and ethics, promoting and defending equal opportunities and embracing diversity and inclusion