Infrastructure Support Engineer III 5595
Global Technology Solutions
- Edinburgh
- Permanent
- Full-time
The 3rd line team members are expected to be specialists at solving a variety of software issues while minimizing disruption to our users. A successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION:Firstly, to manage a range of technologies such as Domain Central Services (Active Directory) and SCCM-to include optimisation, interoperability, and availabilitySecondly, hands-on experience with the day-to-day administration of Microsoft Active Directory, including the creation of users, security groups, GPOs, and roaming profilesAlso, be able to identify, define, and resolve complex issues with Microsoft Windows and Office applications.Likewise, be able to coach and educate the 2nd Line Engineers in developing their skills to improve first-time fix and overall team performance.Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines.Lastly, the ability to author documents such as reports, policies, procedures, and workflowsESSENTIALS SKILLS/QUALIFICATIONS:Firstly, Active DirectorySecondly, SCCM management and operation (or a similar network management system)Also, Microsoft WSUS (Windows Server Update Services)Ivanti Security Controls, Ivanti Device, and Application ControlFirstly, Avecto DefendpointDESIRABLE SKILLS/QUALIFICATIONS:Citrix-based VDI infrastructureAdministering license serversAdministering managed print serversITIL FoundationMCP / MCSEApply for infrastructure jobs with GTS todaySearch for other great career opportunities on our